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The terms and conditions governing reservations, cancellations, and the professional chauffeured services provided by Avelon Elite.\n\u003C\u002Fp>\n\n\u003C!-- Section: Overview -->\n\u003Csection class=\"space-y-4 bg-[#1b1e1d]\u002F40 p-6 rounded-lg border border-[#2a2e2b] mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">01.\u003C\u002Fspan> Service Agreement\n  \u003C\u002Fh2>\n  \u003Cp>\n    Welcome to \u003Cstrong class=\"text-white\">Avelon Elite\u003C\u002Fstrong> (hereinafter referred to as “we,” “our,” or “us”). By creating a reservation, booking online, or utilizing any of our chauffeur and ground transportation services, you (“the Client” or “the Passenger”) agree to adhere to and be legally bound by the following Terms and Conditions. Please review them thoroughly prior to booking.\n  \u003C\u002Fp>\n  \u003Cp>\n    These terms govern all reservations for airport transfers, hourly executive charters, intercity journeys, and private events across the New York Metropolitan area, Long Island, Westchester, Connecticut, New Jersey, and extended service routes.\n  \u003C\u002Fp>\n\u003C\u002Fsection>\n\n\u003C!-- Section: General Policies -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">02.\u003C\u002Fspan> General Rules of Service &amp; Safety\n  \u003C\u002Fh2>\n  \u003Cul class=\"list-disc pl-6 space-y-2 text-[#9da197]\">\n    \u003Cli>\u003Cstrong class=\"text-white\">Right of Refusal:\u003C\u002Fstrong> We reserve the strict right to refuse or terminate service to any individual displaying belligerent, intoxicated, abusive, or unsafe behavior toward our chauffeurs, other passengers, or vehicle integrity, without refund.\u003C\u002Fli>\n    \u003Cli>\u003Cstrong class=\"text-white\">Zero Tolerance Substance Policy:\u003C\u002Fstrong> Smoking, vaping, e-cigarettes, and illegal narcotics are unconditionally prohibited inside all vehicles. Any passenger in violation will face immediate termination of the reservation without refund. Alcohol consumption by minors under 21 years of age is strictly prohibited by law.\u003C\u002Fli>\n    \u003Cli>\u003Cstrong class=\"text-white\">Passenger Capacity &amp; Safety Belts:\u003C\u002Fstrong> Vehicle capacity limits mandated by state transport and insurance regulations must be observed at all times. All passengers are required to wear safety belts while the vehicle is in motion.\u003C\u002Fli>\n    \u003Cli>\u003Cstrong class=\"text-white\">Safety Recording:\u003C\u002Fstrong> For passenger security, quality assurance, and insurance protection, vehicles in our fleet may be equipped with dashcams or internal safety devices. By using our service, you acknowledge and consent to this standard security measure.\u003C\u002Fli>\n  \u003C\u002Ful>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Reservations & Payments -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">03.\u003C\u002Fspan> Reservations &amp; Payment Processing\n  \u003C\u002Fh2>\n  \u003Cp>\n    All bookings must be confirmed in advance through our online dispatch interface or with our private travel desk. Full payment authorization or upfront reservation deposit is required to secure guaranteed vehicle dispatch.\n  \u003C\u002Fp>\n  \u003Cp>\n    We accept major credit cards (Visa, MasterCard, American Express, Discover) and authorized corporate accounts. A valid government-issued photo ID matching the credit card name may be required for fraud prevention and cardholder verification.\n  \u003C\u002Fp>\n  \u003Cp>\n    All incidental charges incurred during the itinerary (including parking fees, applicable tolls, extra stops, or excessive waiting time) are automatically charged to the billing card on file upon completion of the trip.\n  \u003C\u002Fp>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Cancellations & Changes -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">04.\u003C\u002Fspan> Cancellation, Change &amp; Refund Policy\n  \u003C\u002Fh2>\n  \u003Cdiv class=\"grid sm:grid-cols-2 gap-4 my-4\">\n    \u003Cdiv class=\"p-5 bg-[#1b1e1d] border border-[#2d312e] rounded\">\n      \u003Ch3 class=\"font-serif text-lg text-white mb-2\">Executive &amp; Luxury Sedans \u002F SUVs\u003C\u002Fh3>\n      \u003Cp class=\"text-sm text-[#9da197] leading-relaxed\">\n        • \u003Cstrong class=\"text-white\">Complimentary Cancellation:\u003C\u002Fstrong> Permitted up to 24 hours prior to scheduled pick-up time.\u003Cbr>\n        • \u003Cstrong class=\"text-white\">Late Cancellation \u002F No-Show:\u003C\u002Fstrong> Cancellations made within 24 hours of scheduled pick-up are billed at 100% of the trip estimate.\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n    \u003Cdiv class=\"p-5 bg-[#1b1e1d] border border-[#2d312e] rounded\">\n      \u003Ch3 class=\"font-serif text-lg text-white mb-2\">Mercedes-Benz Sprinters &amp; Specialty Fleet\u003C\u002Fh3>\n      \u003Cp class=\"text-sm text-[#9da197] leading-relaxed\">\n        • \u003Cstrong class=\"text-white\">7+ Days Notice:\u003C\u002Fstrong> 20% administrative retainer fee.\u003Cbr>\n        • \u003Cstrong class=\"text-white\">3 to 6 Days Notice:\u003C\u002Fstrong> 50% reservation fee.\u003Cbr>\n        • \u003Cstrong class=\"text-white\">Within 72 Hours:\u003C\u002Fstrong> 100% non-refundable due to reserved staging and chauffeur allocation.\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n  \u003C\u002Fdiv>\n  \u003Cp class=\"text-xs text-[#8f9289]\">\n    Modifications to pick-up time or destination must be communicated directly to dispatch. Changes made within 24 hours may be subject to availability and recalculated mileage rates.\n  \u003C\u002Fp>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Waiting Time & Flight Tracking -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">05.\u003C\u002Fspan> Waiting Time, Flight Tracking &amp; Extra Stops\n  \u003C\u002Fh2>\n  \u003Cp>\n    Punctuality is foundational to our standard. We provide the following complimentary grace periods on all scheduled services:\n  \u003C\u002Fp>\n  \u003Cdiv class=\"space-y-3 bg-[#181a19] p-5 rounded border border-[#262927]\">\n    \u003Cdiv>\n      \u003Cspan class=\"text-white font-medium\">Airport Commercial Arrivals:\u003C\u002Fspan>\n      \u003Cp class=\"text-[#9da197] text-sm mt-1\">\n        We monitor incoming flights in real time. We offer \u003Cstrong class=\"text-white\">45 minutes complimentary wait time\u003C\u002Fstrong> on domestic flights and \u003Cstrong class=\"text-white\">60 minutes complimentary wait time\u003C\u002Fstrong> on international arrivals from actual touchdown. Waiting time thereafter is billed in 15-minute increments based on vehicle class.\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n    \u003Cdiv class=\"border-t border-[#292c2a] pt-3\">\n      \u003Cspan class=\"text-white font-medium\">Private FBO \u002F General Aviation:\u003C\u002Fspan>\n      \u003Cp class=\"text-[#9da197] text-sm mt-1\">\n        Chauffeurs coordinate directly with airport FBO ground handling. 30 minutes complimentary staging is included from reported wheel-stop.\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n    \u003Cdiv class=\"border-t border-[#292c2a] pt-3\">\n      \u003Cspan class=\"text-white font-medium\">Residential, Hotel &amp; Office Pick-ups:\u003C\u002Fspan>\n      \u003Cp class=\"text-[#9da197] text-sm mt-1\">\n        A \u003Cstrong class=\"text-white\">15-minute complimentary grace period\u003C\u002Fstrong> applies. Exceeding 15 minutes incurs standard hourly overtime rates in 15-minute increments.\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n    \u003Cdiv class=\"border-t border-[#292c2a] pt-3\">\n      \u003Cspan class=\"text-white font-medium\">En Route Stops:\u003C\u002Fspan>\n      \u003Cp class=\"text-[#9da197] text-sm mt-1\">\n        Unscheduled or client-requested stops along the route carry a minimum $50.00 stop charge, including 5 minutes waiting time. Exceeding two stops automatically converts point-to-point service into an hourly charter (3-hour minimum).\n      \u003C\u002Fp>\n    \u003C\u002Fdiv>\n  \u003C\u002Fdiv>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Sanitation & Damages -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">06.\u003C\u002Fspan> Damage, Sanitation &amp; Detailing Fees\n  \u003C\u002Fh2>\n  \u003Cp>\n    Passengers are responsible for treating our luxury interiors with care. Any intentional or negligent damage to upholstery, electronic screens, climate controls, or structural components will be billed to the booking credit card for the full cost of professional repair and vehicle downtime.\n  \u003C\u002Fp>\n  \u003Cp>\n    A mandatory \u003Cstrong class=\"text-white\">$350.00 detailing fee\u003C\u002Fstrong> (or greater depending on actual detailing costs) will be levied immediately for biological spills, severe staining, or sanitation requirements.\n  \u003C\u002Fp>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Limitation of Liability -->\n\u003Csection class=\"space-y-4 mb-8\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal flex items-center gap-3\">\n    \u003Cspan class=\"text-[#cba166] text-lg font-sans\">07.\u003C\u002Fspan> Limitation of Liability &amp; Force Majeure\n  \u003C\u002Fh2>\n  \u003Cp>\n    While Avelon Elite takes every precaution to ensure on-time arrival and optimal routing, we are not liable for delays or failure to perform resulting from circumstances beyond our reasonable control (Force Majeure). Such conditions include severe weather, road closures, unanticipated traffic gridlock, vehicular accidents, flight delays, civil unrest, or governmental restrictions.\n  \u003C\u002Fp>\n  \u003Cp>\n    Avelon Elite is not responsible for personal belongings, valuables, or luggage left unattended in vehicles. While our dispatch desk will make every effort to assist in returning recovered items, shipping or courier return fees are the responsibility of the passenger.\n  \u003C\u002Fp>\n\u003C\u002Fsection>\n\n\u003C!-- Section: Contact Desk -->\n\u003Csection class=\"p-6 bg-[#181a19] border border-[#2e322f] rounded-lg space-y-4\">\n  \u003Ch2 class=\"font-serif text-2xl text-white font-normal\">Questions Regarding These Terms?\u003C\u002Fh2>\n  \u003Cp class=\"text-sm text-[#9da197]\">\n    Our dispatch and customer relations desk is available 24\u002F7 to clarify any aspect of our service agreements, corporate booking terms, or special itinerary requests.\n  \u003C\u002Fp>\n  \u003Cdiv class=\"flex flex-wrap gap-6 pt-2 text-sm\">\n    \u003Cdiv>\n      \u003Cspan class=\"text-[#8f9289] block text-xs uppercase tracking-wider\">Phone\u003C\u002Fspan>\n      \u003Ca href=\"tel:+17189743232\" class=\"text-white hover:text-[#cba166] transition-colors font-medium\">\n        +1 (718) 974-3232\n      \u003C\u002Fa>\n    \u003C\u002Fdiv>\n    \u003Cdiv>\n      \u003Cspan class=\"text-[#8f9289] block text-xs uppercase tracking-wider\">Email\u003C\u002Fspan>\n      \u003Ca href=\"mailto:info@avelonelite.com\" class=\"text-white hover:text-[#cba166] transition-colors font-medium\">\n        info@avelonelite.com\n      \u003C\u002Fa>\n    \u003C\u002Fdiv>\n    \u003Cdiv>\n      \u003Cspan class=\"text-[#8f9289] block text-xs uppercase tracking-wider\">Dispatch Center\u003C\u002Fspan>\n      \u003Cspan class=\"text-white font-medium\">New York, NY · 24\u002F7 Operations\u003C\u002Fspan>\n    \u003C\u002Fdiv>\n  \u003C\u002Fdiv>\n\u003C\u002Fsection>",true,"2026-09-26T21:30:28.234000Z","2026-09-26T23:02:04.227000Z","https:\u002F\u002Fwww.avelonelite.com\u002Fterms","avelon elite terms, chauffeur service agreement, cancellation policy luxury car, airport transfer grace period, nyc limousine terms","Official terms, reservations, flight tracking, and cancellation policies for Avelon Elite luxury chauffeured services.","index, follow","{\"@context\":\"https:\u002F\u002Fschema.org\",\"@type\":\"WebPage\",\"name\":\"Terms & Conditions | Avelon Elite\",\"url\":\"https:\u002F\u002Fwww.avelonelite.com\u002Fterms\",\"description\":\"The official terms and conditions governing chauffeured transportation, cancellations, flight tracking, and reservations with Avelon Elite.\",\"inLanguage\":\"en-US\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"Avelon Elite\",\"url\":\"https:\u002F\u002Fwww.avelonelite.com\",\"telephone\":\"+1-718-974-3232\"}}","summary_large_image",false,{"menus":256},[257,293,314,331,349,370,382,394],{"id":258,"slug":259,"title":260,"createdAt":261,"updatedAt":262,"items":263},1,"main-nav","Main 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